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The Power of Diffusing Rather Than Escalating a Tense Situation

We repeatedly face tense crossroads situations where we know that diffusing the situation is the right choice, but sometimes give into our temptations to escalate the tension. Diffusing the situation, or at least softening our own tension for starters, clearly is the most persuasive way...

Terry MacCarthy’s positive approach to persuasion

Long ago I watched a video of Terry demonstrating what he calls look good cross examination, where the cross examiner persuades not just with his or her words and with emphatically delivering those words, but also with his body language, for instance re-enacting a shooting...